Jaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 18 hours agoAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comexternal-linkmessage-square91fedilinkarrow-up1566arrow-down113cross-posted to: technology@beehaw.orgtechnology@lemmy.ml
arrow-up1553arrow-down1external-linkAI agents wrong ~70% of time: Carnegie Mellon studywww.theregister.comJaden Norman@lemmy.world to Technology@lemmy.worldEnglish · 18 hours agomessage-square91fedilinkcross-posted to: technology@beehaw.orgtechnology@lemmy.ml
minus-squareeatCasserole@lemmy.worldlinkfedilinkEnglisharrow-up1·13 hours agoI’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
minus-squareUlrich@feddit.orglinkfedilinkEnglisharrow-up1arrow-down1·11 hours agoThat’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.
I’ve had to deal with a couple of these “AI” customer service thingies. The only helpful thing I’ve been able to get them to do is refer me to a human.
That’s not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.