I can’t abide an unnecessary question hed.
When I scroll through social media, I often leave demoralized, with the sense that the entire world is on fire and people are inflamed with hatred towards one another. Yet, when I step outside into the streets of New York City to grab a coffee or meet a friend for lunch, it feels downright tranquil. The contrast between the online world and my daily reality has only gotten more jarring.
Since my own work is focused on topics such as intergroup conflict, misinformation, technology and climate change, I’m aware of the many challenges facing humanity. Yet, it seems striking that people online seem to be just as furious about the finale of The White Lotus or the latest scandal involving a YouTuber. Everything is either the best thing ever or the absolute worst, no matter how trivial. Is that really what most of us are feeling? No, as it turns out. Our latest research suggests that what we’re seeing online is a warped image created by a very small group of highly active users.
It’s like product reviews. The people leaving a review are either angry about the product or are so pleased they feel a need to tell the world about it. Most people, on the other hand, just use the product, have a perfectly average opinion of it, and don’t feel a need to tell the world. What makes things seem awful or great is you don’t usually know what percentage of the overall customer base they represent. Fifty bad reviews can be a red flag or noise depending on how many customers there are.