You are probably caught in a catch-22; many such HR systems didn’t used to require security questions to make resetting passwords easy. Then, of course with modern data breaches the companies over time added in the requirement. The problem being when they added the security question requirement, they didn’t do the critical piece of requiring all current users to update/create security questions so any login attempt outside SSO and you’re screwed. Someone else’s problem boss!

UKG is such a shit app. You might have to fully quit the app and try logging in again.

What I’ve experienced using the app is after a password change and logging back in I would get a token invalid response. So id have to fully exit the app and try logging in again.

i’d try to do the smart and professional thing - reach out to the company issuing the exam first to ask about the issue. get the issue fixed, and keep detailed notes about everything they say. then, offer a small bribe to the person you’re talking to so that you get an interview. then, show your notes and get hired!

I can’t get into the details, but I’ve used UKG/Ultipro in the past and it is absolute shit. Way worse things that just what dirtycrow is showing here.

Orrrr you need to select the option to sign in with your companies SSO option instead of a separate username/password.

Yup ukg is awful especially when you have a large team and need to approve time off…

Just contact your HR team for access assistance

That’s the kinda shit that makes me wanna scream and put my head through the drywall 😅 I dunno why, but this specific kinda tech issue just gets me tilted faster than anything else lol