I’ve definitely been more anxious about germs and getting sick since COVID hit, so you’re not alone.

Fair, it could be more intuitive. IMO stuff like that is why a good trainer is important. FWIW I’ve worked with ServiceNow for a long time, and am a big fan of it.

When you say search is a stack, do you mean filters? If so, you can just click the > in the breadcrumb to remove the single element after it leaving the rest of the query.

How has nobody mentioned Shrinking? It’s amazing! Also Bill Lawrence.