This is why healing is so important. They didn’t heal, instead they harbored a grudge. It’s just like an abused child growing up and abusing their own children. Some people are unable or unwilling to do the work to break the cycle.

A third party delivery service doesn’t even need to contract with with the restaurant to sell their food. They can create their own website, food descriptions, and price markups, and the restaurant might not even know they’re doing it.