I definitely don’t want to rely on them too much, otherwise the game will become mostly going to a market. That being said, I do like the idea of using the night market to introduce different NPCs that would be useful to the players later on even if there’s not an immediate story arc that plays out.
A company’s phone bot actually able to answer my questions properly? I’ve never seen it happen. You gotta scream the word “representative” multiple times or else it would put you through loops of utter nonsense. You can’t say it at a polite volume or else it will ignore it. You can’t just say it once because it will “argue” with you that it knows how to do things faster, which is never really the case.