I do agree. Also in my company (manufacturing) IT seems to be seen as a knowledge resource. People ask questions which isn’t really IT, its more like “how do I do this part of my job which my predecessor didn’t explain or document in any shape or form”.
Anecdotally it’s scary the amount of process knowledge IT workers are supposed to document because the business will just shrug and go “I just copy the file to this folder and it ends up in our general ledger”
I do agree. Also in my company (manufacturing) IT seems to be seen as a knowledge resource. People ask questions which isn’t really IT, its more like “how do I do this part of my job which my predecessor didn’t explain or document in any shape or form”.
Anecdotally it’s scary the amount of process knowledge IT workers are supposed to document because the business will just shrug and go “I just copy the file to this folder and it ends up in our general ledger”