It’s sad that gouvernments require adhering to some corporation’s terms of service, and tracking, to access public service.

Public service are a right, it shouldn’t be a choice between public service and privacy, but it’s also important to have access to healthcare. It’s fine to both complain about an app, and to use it to avoid being excluded.

I try to use alternatives (websites, physical mail, phone) instead of apps whenever possible. When a provider announced their website would be retired and told customers to install apps, I email them to request they send monthly invoice by snail mail. They’re required by law if requested, at least here. And it’s probably more costly to them.