What is the future of F-Droid and apps it distributes now that Google is hell bent on stopping sideloading and forcing developers to register at google? A large portion of what F-droid distributes are apps that are not at Google’s good graces.
https://hackaday.com/2025/08/26/google-will-require-developer-verification-even-for-sideloading/
More power to you but what happened next? That employee is surely not the person responsible for how that app works. Your bank is probably totally fine with you not using their app, you are still paying for the account and just have to access it via less convenient ways.
Sorry, not that I have a better idea what to do, it just seems pretty useless to me to tell this to the pesants of companies that are just there because they need a job and money to live.
Providing feedback isn’t much, but it’s better than nothing. Closing an account and going to a competitor is another option, if competitors were not as bad.
I can’t talk directly the person responsible, the employee is more likely to be able to.
I was once an employee in a similar situation, getting feedback/complaint from a customer. As an employee you can’t do much if you alone think management is making a dumb decision. But if a (enough) customers thinks and say it, employees who agree may jump on that occasion and ensure that feedback gets noticed by management.