NEW YORK (AP) — New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their subscriptions.
Attorney General Latitia James’ office said an investigation into complaints from customers found that SiriusXM forced subscribers to wait in an automated system before often lengthy interactions with agents who were trained in ways to avoid accepting a request to cancel service.
“Having to endure a lengthy and frustrating process to cancel a subscription is a stressful burden no one looks forward to, and when companies make it hard to cancel subscriptions, it’s illegal,” the attorney general said in a statement.
The company disputed the claims, arguing that many of the lengthy interaction times cited in the lawsuit were based on a 2020 inquiry and were caused in part by the effects of the pandemic on their operations. The company said many of its plans can be canceled with a simple click of a button online.
I don’t know how people listen to satellite radio for music, the bitrate is horrible.
SiriusXM’s abuse of customers aside, it does have it’s uses. It’s decent for areas with no cell service and when you don’t want to deal with terrestrial radio, or if your carrier limits your data and you drive a lot.
Consider 2006-2015. The earlier range of years were kind of terrible for reliable/fast cell service. The later set of years were terrible because cell carriers limited how much data you can consume in a month.
“Meh” bitrate beats out empty silence.