The brand can be a great identifier. If the response is “Apple”, I can’t help you. If the response is “HP” or “Dell” or “Walmart”, I know the issue is likely because of proprietary garbage that’s locked down “for the safety of the user”.
When speaking to the computer illiterate, the brand question will usually be answered with either “Apple” or “Windows”. You gotta get that answer out of the way so you don’t waste 15 minutes trying to get someone to right-click something only to find out they only have 1 mouse button.
The brand can be a great identifier. If the response is “Apple”, I can’t help you. If the response is “HP” or “Dell” or “Walmart”, I know the issue is likely because of proprietary garbage that’s locked down “for the safety of the user”.
When speaking to the computer illiterate, the brand question will usually be answered with either “Apple” or “Windows”. You gotta get that answer out of the way so you don’t waste 15 minutes trying to get someone to right-click something only to find out they only have 1 mouse button.
We know it’s not an Apple user because they are using WhatsApp instead of exclusively iMessage.
/s :P
In almost everywhere but America imessage is rarely used anyway