“These are people at their worst moments. Using that data to help other people is one thing, but commercializing it just seems like a real ethical line for a nonprofit to cross.”
Jennifer King, privacy and data policy fellow at Stanford University
“These are people at their worst moments. Using that data to help other people is one thing, but commercializing it just seems like a real ethical line for a nonprofit to cross.”
Jennifer King, privacy and data policy fellow at Stanford University
The irony is that the company uses data from Crisis Text Line to make their customer support more “empathetic”.