Purism makes premium phones, laptops, mini PCs and servers running free software on PureOS. Purism products respect people's privacy and freedom while protecting their security.
I can’t support Purism. Not any more. I purchased a Librem 5 from them, they took my money, and they (still) refuse to refund my money for a product they never delivered to me. >$600 they stole from me.
I heard a few people were able to get their money back by contacting the California attorney general. It’s been a scam since the beginning though.
Like 7-10 years ago I used to use the Trisquel forums back when Purism had their first fund drive (for a high-end laptop that was advertised as 100% libre), and Todd Weaver (Purism’s CEO) made a post there about it. A user made a really detailed post on why a lot of the things Purism was promising could not be achieved in the timeframe they had given, and Todd completely ignored every point the guy made and instead wrote a single sentence saying the guy didn’t actually value software freedom or something to that gist. I never understood the technical details tbh, but that exchange left such a sour taste in my mouth anyway.
Everything else I’ve seen has just been downhill from there.
I haven’t tried contacting the California Attorney General. I think I know what I’m doing on Monday! Thank you for the info/ suggestion.
I was actually pleased with my Librem 15 laptop. The hardware kill-switches for the radios was novel and revolutionary at the time. Which is why I fully supported (and was looking forward to) the Librem 5. Even after the Pine Phone came out cheaper and basically doing the same thing. I still supported the Librem 5.
And to be fair to them some of the early delays did seem legit. But when I demanded a refund and they fed me so much bullshit I had enough.
Fortunately I saved everything so maybe the Cali AG will be able to help me.
Do you guys think this startup is some kind of unicorn/scam? Until now I have only used its operating system on one of my laptops, which is by far the one that offers the best user experience by default among all the 100% free distros, but the truth is that I have not paid attention to the company’s actions.
I can’t support Purism. Not any more. I purchased a Librem 5 from them, they took my money, and they (still) refuse to refund my money for a product they never delivered to me. >$600 they stole from me.
I heard a few people were able to get their money back by contacting the California attorney general. It’s been a scam since the beginning though.
Like 7-10 years ago I used to use the Trisquel forums back when Purism had their first fund drive (for a high-end laptop that was advertised as 100% libre), and Todd Weaver (Purism’s CEO) made a post there about it. A user made a really detailed post on why a lot of the things Purism was promising could not be achieved in the timeframe they had given, and Todd completely ignored every point the guy made and instead wrote a single sentence saying the guy didn’t actually value software freedom or something to that gist. I never understood the technical details tbh, but that exchange left such a sour taste in my mouth anyway.
Everything else I’ve seen has just been downhill from there.
I haven’t tried contacting the California Attorney General. I think I know what I’m doing on Monday! Thank you for the info/ suggestion.
I was actually pleased with my Librem 15 laptop. The hardware kill-switches for the radios was novel and revolutionary at the time. Which is why I fully supported (and was looking forward to) the Librem 5. Even after the Pine Phone came out cheaper and basically doing the same thing. I still supported the Librem 5.
And to be fair to them some of the early delays did seem legit. But when I demanded a refund and they fed me so much bullshit I had enough.
Fortunately I saved everything so maybe the Cali AG will be able to help me.
Do you guys think this startup is some kind of unicorn/scam? Until now I have only used its operating system on one of my laptops, which is by far the one that offers the best user experience by default among all the 100% free distros, but the truth is that I have not paid attention to the company’s actions.
I prefer Pop!_OS on my Linux boxes. Plus. System76 is a much more reputable Company.