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dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 5 个月前

VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

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VCs are starting to partner with private equity to buy up call centers, accounting firms and other "mature companies" to replace their operations with AI

techcrunch.com

dantheclamman@lemmy.world to Technology@lemmy.worldEnglish · 5 个月前
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Khosla Ventures among VCs experimenting with AI-infused roll-ups of mature companies | TechCrunch
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VC firms are pioneering a new investment strategy: acquiring established businesses and optimizing them with AI to boost efficiency and customer reach.
  • Glitch@lemmy.dbzer0.com
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    5 个月前

    Seems like they may be hurting themselves in the long run, I hope it fails miserably

    • Lexam@lemmy.world
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      5 个月前

      They don’t care about the long run.

      • dantheclamman@lemmy.worldOP
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        5 个月前

        Yep, just gut one business after another for the quarterly returns. Same logic as the thieves stripping copper from street lights, just at a bigger scale

        • futatorius@lemm.ee
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          deleted by creator

    • ProgrammingSocks@pawb.social
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      5 个月前

      People with money will always find a way to run away from consequences.

    • MonkderVierte@lemmy.ml
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      5 个月前

      Sure. But in the meantime, calls will get worse.

      • Fredselfish@lemmy.world
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        5 个月前

        Just tried call a appliance service fucking told me that customer service was now all AI no human. I fucking hung up.

        • Lost_My_Mind@lemmy.world
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          5 个月前

          No no. Don’t just hang up. Tell us who it was so we can ALL avoid buying their products.

          • Fredselfish@lemmy.world
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            5 个月前

            Sears appliance repair.

            • Lost_My_Mind@lemmy.world
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              5 个月前

              …that only raises MORE questions!!! Where the hell did you even FIND a Sears in 2025??? I thought they went out of business around the same time Toys R Us did. Like, 10 years ago.

              • Fredselfish@lemmy.world
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                5 个月前

                Me too, but I called for appliance repair anc it redirected me to the local Sears repair. https://www.searshomeservices.com/repair/refrigerator-repair-service

      • taladar@sh.itjust.works
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        5 个月前

        True innovation in the area of making existence even more miserable, as if using phones for support wasn’t bad enough on its own already.

      • futatorius@lemm.ee
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    • SocialMediaRefugee@lemmy.world
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      5 个月前

      Odds are there will be no other options left for us and we’ll have to use them whether we like it or not.

    • acosmichippo@lemmy.world
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      5 个月前

      call centers got worse after outsourcing them overseas and we still have them.

      • futatorius@lemm.ee
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        • acosmichippo@lemmy.world
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          5 个月前

          uh, you completely missed the point. the point is we could very well be stuck with this shit because it’ll save businesses money. they don’t care if it’s worse.

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