I just love it when the US government hires out private companies with proprietary software to perform sensitive public services like these! /s

Don’t even get me started. The US Gov’t contracts out everything. I work a lot with public electricity data for my job, and every time I find an error in their data, I send them an email. It always gets routed to some weird data management company that handles all the data, and the gov’t isn’t involved at any step.