• poVoq@lemmy.ml
    link
    fedilink
    arrow-up
    6
    ·
    edit-2
    2 years ago

    I agree, but the reality is often either no documentation at all or chat history. Documentation takes time and effort, and employees are often disincentivised to write it as it makes them easier to replace.

    • onlooker@lemmy.ml
      link
      fedilink
      arrow-up
      3
      ·
      2 years ago

      I agree, but the reality is often either no documentation at all or chat history.

      Oh, I am aware. Doesn’t mean I have to like it, though! But on that front, you are correct: better something than nothing.

      • poVoq@lemmy.ml
        link
        fedilink
        arrow-up
        4
        ·
        2 years ago

        And Slack knows that as well, which is why they hold the chat history at ransom / behind their paywall.