As always, I use the term “AI” loosely. I’m referring to these scary LLMs coming for our jobs.
It’s important to state that I find LLMs to be helpful in very specific use cases, but overall, this is clearly a bubble, and the promises of advance have not appeared despite hundreds of billions of VC thrown at the industry.
So as not to go full-on polemic, we’ll skip the knock-on effects in terms of power-grid and water stresses.
No, what I want to talk about is the idea of software in its current form needing to be as competent as the user.
Simply put: How many of your coworkers have been right 100% of the time over the course of your career? If N>0, say “Hi” to Jesus for me.
I started working in high school, as most of us do, and a 60% success rate was considered fine. At the professional level, I’ve seen even lower with tenure, given how much things turn to internal politics past a certain level.
So what these companies are offering is not parity with senior staff (Ph.D.-level, my ass), but rather the new blood who hasn’t had that one fuckup that doesn’t leave their mind for weeks.
That crucible is important.
These tools are meant to replace inexperience with incompetence, and the beancounters at some clients are likely satisfied those words look similar enough to pass muster.
We are, after all, at this point, the “good enough” country. LLM marketing is on brand.
I just implemented an LLM in a vacation request process precisely because the employees are stupid as fuck.
We were getting like 10% of requests coming in with the wrong number of hours requested because people can’t fucking count properly, or understand that you do not need to use vacation hours for statutory holidays. This is despite the form having a calculator and also showing in bright red any stat holidays inside the dates of the request.
Now the LLM checks if the dates, hours, and note from the employee add up to something reasonable. If not it goes to a human to review. We just had a human reviewing every single request before this, because it was causing so many issues, an hour or two each week.
Why would you use an LLM for this? This sounds like a process easily handled by conventional logic, which would be cheaper, faster, and actually reliable… (The ‘notes’ part notwithstanding I guess, but calculations in general are definitely not a good use of an LLM)