Warning: angry rant below
So I lost lost the Username and Passwords to all my 3 credit bureau accounts, and also the email account, this appened like earlier this year, (or maybe last year not sure… anyways…). I didn’t bother resetting at the time since I didn’t need to get a credit card or loan or anything.
But today I decided to reset those accounts to check my credit. So I started with calling Experian to try to reset the account. So right away, I’m already mildly annoud that a fucking automated voice Bot took the call and then on top of that, they fucking played a fake “keyboard typing” sound to mimic a human typing on a keyboard after every response 🤦♂️, like yo I know its a bot, stop with this BS. So it asks what I need help with, “accessing account”, okay it asks for SSN and zip code, okay gave that, then this bot just sent a reset to my email, WHICH I DONT HAVE ACCESS TO!!!, okay no problem, I’ll just talk to a person, “talk to a representative”, okay this is the most infuriating part, bot says “I’M SORRY, I’M ONLY ABLE TO DO THAT IN LIMITED CIRCUMATANCES” (paraphrased, I don’t remember the exact wording)… excuse me what the fuck, this audacity of this fucking bot, I say it again, but the only 2 options are “continue” with the automatic self-help system, or “end call”… MOTHERF****R 🤬🤬🤬
Jesus Fucking Christ, who gave these stupid “Credit Bureaus” their authority?
I see a future of:
“Hello 911, please send an ambulance, I’m dying.”
Bot: “Sorry, not blood detected, unable to dispatch an ambulance”
dude was having a heart attack, of course no blood was detected
Iirc there’s a site out there that gives pretty specific instructions on how to reach an actual meatbag in customer support for tons of companies.
Gethuman.com
I’ve found it less and less useful over the years.
Caused by the site or by the phone lines?
Probably the companies themselves. I work remotely, and our company provides software phones to remote workers as needed. 99% of the time I don’t need one, but there have been a few times where I’ve needed one for various reasons. So I have one temporarily set up for myself, usually for just a few days. Just about every time I have done that I get random voicemails from frustrated customers who are trying anything to just reach a human.