Being an IT professional, you know that information is important. Here are five bits of information I wish I'd known before signing on the dotted line as a sysadmin.
I guess it depends how large the company or organization is, and how staffed their ICT support is ;) I like the anecdote btw.
I once had an experienced developer bring me her keyboard complaining that it didn’t work and that she required a new one. I noticed the wholesome aroma of chicken soup emanating from the keyboard when she handed it to me. Before I spun around in my cubicle to give her a new keyboard, I asked, “Was it homemade chicken soup?” She paused for a beat and then responded, “Yes, it was.” I gave her a new keyboard and said, “Totally forgivable then.” She walked away smiling.
It also depends who your users are. If your job is to assist your colleagues, then handing out hardware is likely par of the course.
If instead your department offers managed hosting to customers, then you’re probably just managing servers.
(And there is a dedicated user support department that you’ll get assisted by.)
I didn’t know sysadmins were responsible for customer service tasks like replacing keyboards.
I guess it depends how large the company or organization is, and how staffed their ICT support is ;) I like the anecdote btw.
It also depends who your users are. If your job is to assist your colleagues, then handing out hardware is likely par of the course.
If instead your department offers managed hosting to customers, then you’re probably just managing servers. (And there is a dedicated user support department that you’ll get assisted by.)