If there is no dedicated team, then who are you going to call for help? Well I guess that depends on the nature of the problem and the person with the problem… a family member, a more techie colleague or friend, or an IT shop.

all the school I have seen use windows and Microsoft office Me too - something I really don’t understand at all. And something which really needs to change.

This is a decision higher in the organization. Again, you’re right. It’s persuading the people who make these decisions that not only is open source at least as good, but that it’s the smart move too.

I worked as an IT for four years My condolences.