• onlooker@lemmy.ml
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    2 years ago

    It’s not chat apps that are making things worse, it’s the various companies and organizations using these apps for support channels instead of easily searchable software like forums.

    • NXL@lemmy.ml
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      2 years ago

      Fair.

      Although it would be nice for discord\matrix to include a server option so they can be indexed by search engines so the companies that use them for support can enable the feature

        • NXL@lemmy.ml
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          2 years ago

          no, thats support chat to talk with a company I meant having a server option so for example if its a lemmy support server and some has asked “how to install lemmy” when googling “how to install lemmy” the chat of where it was answered could appear. but that would defeat the purpose of E2EE I guess.

          Chatterbox is really cool though but the pricing seems insane i wonder how they calculate a “monthly active user”